Dr. Sylvaine Francine

A catalyst for transformation through Life Coaching and Healing

Privacy Policy

Last Updated: October 29, 2025

1. Introduction

Sylvaine Francine (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect information when you visit our website, https://sylvainefrancine.com, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

a. Information You Provide

When you use our “Pay Your Bill” form or contact us through the website, we may collect:

  • Name
  • Email address
  • Billing details (such as invoice number or account ID)
  • Any information you voluntarily provide through messages or forms

Important: We do not collect or store your credit card information. All payments are securely processed by Stripe, a third-party payment processor.

b. Automatically Collected Information

When you visit our website, certain information is automatically collected through Google Analytics, including:

  • IP address (which may be anonymized)
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent on each page, and referring website

This data is collected in aggregate to understand how visitors use our site and improve performance.

3. How We Use Your Information

We use collected information to:

  • Process and confirm payments
  • Respond to inquiries or support requests
  • Improve our website, services, and user experience
  • Monitor and analyze website usage and trends

We do not sell or rent personal information to third parties.

4. Payment Processing

All payments submitted through the “Pay Your Bill” form are processed by Stripe. Stripe collects and processes your payment information securely in accordance with its own Privacy Policy, which you can review here:
👉 https://stripe.com/privacy

We never see, store, or have access to your full credit card number or other sensitive payment data.

5. Use of Cookies and Tracking Technologies

We use cookies and similar tracking technologies for analytics and performance purposes.
You can control cookie settings through your browser or device. If you disable cookies, some website features may not function properly.

For details on how Google Analytics collects and processes data, visit:
👉 https://policies.google.com/technologies/partner-sites

If you are located in the European Union (EU), you may be asked to consent to cookies when first visiting our site. You can withdraw or adjust that consent at any time.

6. Legal Basis for Processing (EU Visitors)

For visitors from the European Economic Area (EEA) or the United Kingdom (UK), we rely on the following legal bases to process your personal data:

  • Consent – when you voluntarily provide information or accept cookies.
  • Contract – to process payments or deliver requested services.
  • Legitimate Interests – to maintain and improve our website and communications.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

9. International Data Transfers

Because Sylvaine Francine operates in both the United States and Europe, your information may be transferred and processed outside your country of residence.
We ensure appropriate safeguards are in place to protect personal data in accordance with applicable privacy laws, including the GDPR.

10. Third-Party Services

Our website may link to external websites or services (such as Stripe or Google). We are not responsible for the privacy practices or content of those sites.

11. Your Rights

If You Are in the United States:

You may contact us at any time to:

  • Request access to or deletion of your information
  • Opt out of communications

If You Are in the European Union or United Kingdom:

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access and receive a copy of your personal data
  • Request correction or deletion of your data
  • Object to or restrict processing
  • Withdraw consent (where applicable)
  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at contact@sylvainefrancine.com.

12. Children’s Privacy

Our website and services are not directed toward children under 16 years of age. We do not knowingly collect personal information from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Sylvaine Francine
Email: contact@sylvainefrancine.com
Website: https://sylvainefrancine.com

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